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Contact Centres training courses

The Contact Centre environment is now key to most large organisations. Elmfield have developed a number of programmes for individuals who are either new to the industry or have experience in this field

The Contact Centre Apprenticeship covers all areas of operation from call handling, IT support, helpdesk and training. There are two core units and a range of optional units toContact centre courses and training make it flexible for individual organisations to adapt the apprenticeship to satisfy their particular requirement.


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